Privacy Policy – Lundora™

At Lundora™, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or contact us.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect:

• Your name, email address, phone number, billing address, and shipping address
• Products viewed, cart activity, purchases, order history, and return requests
• Messages, photos, and other information you send to customer support
• IP address, browser type, device information, pages viewed, and cookie data

Payment information is processed securely by third-party payment providers. Lundora™ does not store your full credit or debit card details.

2. How We Collect Information

We may collect information:

• Directly from you when you place an order, contact us, subscribe to emails, or request a return
• Automatically through cookies and similar technologies
• From trusted service providers involved in payments, shipping, analytics, advertising, fraud prevention, and customer support

Our online store is hosted through Shopify, which may process personal information needed to provide its platform and services.

3. How We Use Your Information

We may use your information to:

• Process payments and fulfil orders
• Arrange shipping and provide tracking updates
• Handle returns, refunds, and customer support requests
• Improve our website, products, and shopping experience
• Detect fraud and protect our customers and business
• Comply with applicable legal obligations
• Send promotional emails where you have consented or where otherwise permitted by law

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our messages.

4. How We Share Your Information

We may share information with trusted service providers only where reasonably necessary to operate our store, including:

• Shopify and website service providers
• Payment processors
• Shipping and delivery providers
• Customer support and email platforms
• Analytics and advertising providers
• Fraud prevention and security services

We may also disclose information when required by law or when necessary to protect our legal rights, customers, or business.

Lundora™ does not sell your personal information.

5. Cookies and Advertising

We may use cookies and similar technologies to:

• Remember your preferences and cart contents
• Maintain website functionality
• Understand website traffic and performance
• Support advertising and retargeting
• Improve the customer experience

Where required, we will request permission before using non-essential cookies. You may also manage cookies through your browser or available cookie settings.

Disabling certain cookies may affect how the website functions.

6. International Data Processing

Some of our service providers may process or store information outside your country of residence.

As a result, your information may be subject to the laws of the country where it is processed. We take reasonable steps to work with providers that use appropriate privacy and security safeguards.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal and operational requirements
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

To submit a privacy request, contact:

lundora.support@gmail.com

We may need to verify your identity before completing your request.

8. Data Security and Retention

We use reasonable safeguards designed to protect personal information from unauthorized access, misuse, loss, or disclosure.

We use appropriate technical and organizational safeguards designed to protect your personal information against unauthorized access, loss, misuse, or disclosure.

We retain personal information only for as long as reasonably necessary to fulfil orders, provide support, maintain business records, prevent fraud, resolve disputes, and comply with legal obligations.

9. Children’s Privacy

Our store is not directed toward children, and we do not knowingly collect personal information from children without appropriate authorization.

If you believe a child has provided us with personal information, please contact us so we can review and address the matter.

10. Third-Party Links

Our website may contain links to third-party websites. Lundora™ is not responsible for the content, security, or privacy practices of those websites.

We recommend reviewing their privacy policies before providing personal information.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes to our services, business practices, or legal obligations.

The latest version will always be posted on this page.

12. Contact Us

For questions, privacy requests, or concerns about how your information is handled, contact:

Lundora™ Customer Support
lundora.support@gmail.com