Refund policy
Lundora™ – 30-Day Return & Refund Policy
At Lundora™, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.
1. Starting a Return
To request a return, contact us at:
Please include:
- Your full name
- Your order number
- The reason for the return
- Photos if the item is damaged, defective, or incorrect
Our support team will review your request and provide return instructions. Please contact us before sending your return so our support team can provide the correct return instructions and return address.
2. Return Eligibility
To qualify for a return, the item must be:
- Unused and uninstalled
- In its original condition and packaging
- Returned with all included parts and accessories
- Accompanied by proof of purchase
Any included magnetic wall holder and mounting accessories must also be returned.
Opening the package to inspect the product does not make it ineligible for return, provided the item remains unused, uninstalled, complete, and in its original condition.
Products that have been installed, altered, used, or damaged after delivery may not qualify for a change-of-mind return. Removing or using the adhesive mounting pad may also make the product ineligible.
3. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, incomplete, or incorrect, contact us at:
We recommend contacting us within 7 days of delivery so we can resolve the issue as quickly as possible.
Please include your order number and clear photos of the product and packaging. After reviewing the issue, we may offer:
- A replacement
- Replacement parts
- A full or partial refund
- depending on the situation
4. Non-Returnable Items
We may not accept returns for:
- Requests submitted after the 30-day return period
- Used, installed, altered, or customer-damaged products
- Products with missing parts or original packaging
- Adhesive mounting pads that have been used
- Gift cards
- Items clearly marked as final sale
This does not limit any mandatory consumer rights available under applicable law.
5. Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns.
If we confirm that the item arrived damaged, defective, incorrect, or incomplete, Lundora™ will provide the appropriate return or replacement instructions.
Please wait for approval before returning an item. We recommend using a tracked shipping service for approved returns.
6. Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, contact us at:
7. Exchanges
We do not currently offer direct exchanges.
To receive a different colour or item, please request a return for the original product and place a new order after your return has been approved.
8. Contact Us
For questions about returns or refunds, contact:
Lundora™ Customer Support
lundora.support@gmail.com