Shipping policy
Shipping & Delivery Policy – Lundora™
At Lundora™, we aim to make your delivery experience simple, clear, and reliable.
1. Order Processing
Orders are usually processed within 3–4 business days after payment confirmation.
Business days do not include weekends or public holidays. Processing may take slightly longer during holidays, promotional periods, or times of high demand.
2. Estimated Delivery Time
The estimated total delivery time is 8–12 business days, including:
- Processing time: 3–4 business days
- Shipping time: 5–8 business days
Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, customs processing, or other circumstances outside our reasonable control.
3. Shipping Cost
Lundora™ offers free standard shipping unless otherwise stated at checkout.
Any applicable shipping charges will be clearly displayed before you complete your purchase.
4. Order Tracking
Once your order has shipped, you will receive an email containing your tracking number and tracking link.
Tracking information may take a short time to update after your order has been dispatched.
5. Incorrect Shipping Information
Please review your shipping address carefully before placing your order.
If you notice an error, contact us as soon as possible at:
We will make reasonable efforts to update your information, but changes cannot be guaranteed once the order has entered processing or has shipped.
6. Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us at:
Please include your full name, order number, and the email address used at checkout. Our support team will review the shipment information and assist you with the next steps.
If tracking shows your order as delivered but you have not received it, please contact us. Our support team will review the shipment information and assist you with the next steps.
7. Customs and Import Fees
Depending on the destination and local regulations, customs duties, taxes, or import fees may occasionally apply.
These charges are determined by local authorities and, where applicable, are the customer’s responsibility.
8. Contact Us
For questions about shipping, tracking, or delivery, contact:
Lundora™ Customer Support
lundora.support@gmail.com