Terms of service
Terms of Service – Lundora™
This website is operated by Lundora™. Throughout the website, the terms “we,” “us,” and “our” refer to Lundora™.
By visiting our website or purchasing from us, you agree to these Terms of Service and the policies referenced on our website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please read these Terms carefully before using our website.
1. Eligibility and Lawful Use
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence.
You may not use our website, products, or services:
- For any illegal or unauthorized purpose
- To provide false or misleading information
- To interfere with the security or operation of our website
- To upload viruses, malicious code, or harmful content
- To infringe the rights of Lundora™ or any third party
We may restrict or terminate access where we reasonably believe these Terms have been violated.
2. Product Information
We make reasonable efforts to display product descriptions, dimensions, colours, images, and included components accurately.
However, product colours may appear slightly different depending on your device, screen settings, lighting, and the natural variations found in materials such as wood.
We reserve the right to:
- Update product information
- Limit available quantities
- Discontinue products
- Change prices or offers
- Correct errors or inaccuracies
Any significant change affecting an existing order will be communicated to the customer where appropriate.
3. Orders and Payment
You agree to provide complete and accurate information when placing an order, including your:
- Name
- Email address
- Billing information
- Shipping address
- Payment information
Please review your order and shipping address carefully before completing your purchase.
We may refuse or cancel an order where:
- Payment cannot be verified
- Order information appears incomplete or inaccurate
- Fraudulent or unauthorized activity is suspected
- A product is unavailable
- A pricing or inventory error has occurred
If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.
4. Order Changes and Cancellations
To request a change or cancellation, contact us as soon as possible at:
We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed once an order has entered processing or has been shipped.
If the order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.
5. Prices and Promotions
Prices and promotions may change without notice.
The price shown at checkout at the time of purchase will apply to your order, except where an obvious pricing or technical error has occurred.
Discount codes and promotional offers:
- May be subject to separate conditions
- May not be combined unless stated otherwise
- May have an expiration date
- Cannot normally be applied to a completed order
6. Shipping, Returns, and Refunds
Estimated processing and delivery times are explained in our Shipping Policy.
Return eligibility, return shipping costs, damaged products, and refund timelines are explained in our Return & Refund Policy.
By placing an order, you agree to the conditions stated in these policies.
Delivery dates are estimates and may be affected by carrier delays, weather, customs processing, address issues, or other circumstances outside our reasonable control.
7. Product Use and Installation
Lundora™ products are intended for normal household use.
The Lundora™ Magnetic Shoehorn and its mounting accessories should be used and installed according to the product information provided.
Customers are responsible for:
- Choosing a clean, dry, and suitable mounting surface
- Installing the magnetic holder carefully
- Keeping the product away from excessive moisture, heat, and impact
- Checking the product and holder before use
- Discontinuing use if the product becomes cracked, damaged, or unstable
The shoehorn and magnetic holder are not designed to support body weight or to be used as a balance or mobility aid.
Lundora™ is not responsible for damage caused by misuse, improper installation, unauthorized modification, or use outside the product’s intended purpose, except where responsibility cannot legally be excluded.
8. Reviews and Customer Content
If you submit a review, photo, comment, suggestion, or other content, you confirm that:
- You have the right to share it
- It is accurate and based on your genuine experience
- It does not violate another person’s rights
- It does not contain unlawful, abusive, or harmful material
You grant Lundora™ permission to use, reproduce, edit, and display submitted content for customer service, website, and marketing purposes.
We may remove content that is misleading, unlawful, offensive, or unrelated to the product or service.
9. Intellectual Property
All website content, including the Lundora™ brand name, logos, text, graphics, product descriptions, page designs, and original media, belongs to Lundora™ or its authorized licensors.
You may not copy, reproduce, modify, distribute, sell, or commercially use our content without prior written permission.
10. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, shipping carriers, analytics tools, and social media platforms.
These services may be governed by their own terms and privacy policies.
Lundora™ is not responsible for the content, availability, security, or practices of independent third-party websites or services.
11. Personal Information
The collection and use of personal information through our website are governed by our Privacy Policy.
Payment information is processed by secure third-party payment providers. Lundora™ does not store your complete credit or debit card details.
12. Website Availability
We aim to keep our website accurate, secure, and accessible. However, we cannot guarantee that it will always be uninterrupted, error-free, or available.
We may temporarily modify, suspend, or restrict parts of the website for maintenance, security, technical, or operational reasons.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Lundora™ will not be responsible for indirect, incidental, or consequential losses resulting from:
- Improper product use or installation
- Unauthorized product modifications
- Inability to access the website
- Events outside our reasonable control
Nothing in these Terms limits any mandatory consumer rights or legal remedies that cannot be excluded under applicable law.
14. Changes to These Terms
We may update these Terms to reflect changes in our website, products, services, business practices, or legal obligations.
The latest version will be posted on this page. Changes will apply from the date they are published and will not normally alter the terms of an order already placed.
15. Governing Law
These Terms are governed by applicable laws.
Any mandatory consumer protection rights available in your province, state, country, or region will continue to apply.
Nothing in these Terms is intended to remove or restrict rights that cannot legally be waived.
16. Contact Us
For questions about these Terms of Service, contact:
Lundora™ Customer Support
lundora.support@gmail.com